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We know that having the parts you need on hand locally is important to you. We also know that the better we understand the unique needs of your business‚ the more successful we’ll be at meeting those needs. That’s why we have locations all over the world. Our local customer service people work hard to identify the products that you need us to stock locally and they can can ship what you need from any of our locations to ensure all of your requirements are met.
Proof: Aviall has 40 customer service centers located in North America‚ Europe‚ The Middle East‚ India‚ Australia and Asia-Pacific.
We are here to serve you. We are experts at helping you find the parts you need as quickly as possible – even if we don’t have it. We understand you have a business to run‚ and as your partner‚ we want to help you do that as efficiently as possible. Aviall has a culture of customer service that is infused in every employee throughout the company.
Proof: Aviall has more trained customer service experts than any of our competitors. We train our people constantly on the products we sell so that we can serve you better. We train our people in customer service so we can provide professional‚ friendly service every time.
We understand that technology is a tool that can make life a lot easier for all of us. So we’ve invested heavily in systems that help us track just how much inventory we have – real time‚ by location – and share that information with you‚ the customer. Our goal is for our sophisticated systems to be transparent. We want our systems to simply enable us to satisfy all of your requirements each time. Aviall.com is another example of how technology has made life easier by enabling you to check inventory‚ place orders‚ check order status and much more 24/7. We also use our technology to closely monitor how effective we are in meeting your requirements and serve you at the highest level.
Proof: We have invested heavily in technology and continue to update our systems to ensure they always work efficiently. We continually train our employees to ensure that we use our systems to make your business more successful.
We have more parts to choose from and more of those parts on our shelves than anyone else. We represent more original equipment suppliers for more types of aircraft than any other aviation parts distributor. Our goal is to have the part in stock when you need it. Even if we don’t have it locally this time‚ we can get it to you the next day from another Aviall location.
Proof: Aviall lists more than 2‚000‚000 parts in our system. Aviall stocks more than $1B in inventory. We work closely with manufacturers to ensure that we have what you need when you need it. We know that product availability is important‚ so we’ve built our business around meeting your expectations. We use sophisticated forecasting systems to predict your product need so that we can order it from our suppliers and have it in stock at the right time.
We know that a one–size–fits–all approach to business usually doesn’t work. That’s why we develop solutions specifically designed to meet the needs of our customers. Solutions like eStock — our electronic inventory management system that we set up specifically to meet our customers’ needs. Our entire business is organized to be flexible and responsive to customers’ needs. We continuously look for opportunities to improve the way we do things to serve them more effectively. We are innovative in many ways: our leading technology solutions‚ our one-of-a-kind customer service center network‚ our product repair services‚ our product and maintenance training programs (SuperSeminars)‚ our highly-trained and friendly sales and customer service people‚ our continuously growing market basket of products‚ and our frequent promotional programs. Our website‚ aviall.com‚ and our customer service centers were designed to make it easier for our customers to do business in the way they want to.
Proof: Aviall has many innovative solutions such as eStock and our Rotables & Exchange program.
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